Effective Date: 5 September 2026
These Terms of Service ("Terms") govern your access to and use of the MemoryShield website, application, and related services at memoryshield.life (the "Services"). The Services are operated as the MemoryShield product ("MemoryShield," "we," "us," or "our").
By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
You must be at least 18 years old and legally able to enter a binding agreement to use the Services.
MemoryShield provides:
MemoryShield is a release protocol for digital vault items. It is not a will, estate plan, password manager product positioning, fiduciary service, executor service, or a legal or medical determination that you are deceased or incapacitated.
You are responsible for your account credentials and for keeping your account information accurate. Notify us promptly of unauthorized use. You are responsible for activity under your account.
You retain ownership of content you store in your Vault. You are responsible for the legality and appropriateness of that content and for any rights needed to store and release it.
Vault data is protected in transit using TLS and at rest using AES-256 on our hosting infrastructure (Google Cloud). Extra encryption on individual Vault items is optional.
MemoryShield holds master encryption keys (key escrow) so that automated trustee release can complete after verification. This is not a zero-knowledge design and is not default client-side end-to-end encryption in which only you hold the keys.
Authorized operators may access Vault contents when the release protocol requires it (for example, to complete release to verified trustees). Do not use the Services if that model is unacceptable to you.
Trustees. You may name individuals as trustees. A verified trustee may receive access to designated Vault items only after a missed life-check and completion of the multi-step verification process (or another release path you validly trigger in the product, such as an emergency protocol subject to its hold and cancel rules). Accepting a trustee invitation does not open the Vault by itself.
Backup contacts. You may name backup contacts to receive notifications when life-check or verification workflows require it. Backup contacts do not receive Vault access by virtue of that role.
You are solely responsible for choosing trustees and backup contacts, for the accuracy of their contact details, and for telling them what you expect. MemoryShield does not vet their trustworthiness or legal authority and is not responsible for disputes between you and them.
If life-check is enabled, MemoryShield sends periodic check-ins by email. SMS or in-app life-check channels are not part of the live service described in these Terms.
If you do not respond within your configured settings, MemoryShield may start a multi-step verification process before any Vault items are released. Steps may include extended monitoring, notifying backup contacts, optional user-configured legal document review, and waiting periods, as configured in your account.
A missed life-check or an open verification flow is not, by itself, a legal or medical certification that you are deceased or incapacitated. MemoryShield does not act as a death certifier.
You are responsible for configuring life-check and verification settings carefully. Misconfiguration may result in delayed release, unexpected release, or failure to release.
MemoryShield is not your fiduciary, estate executor, lawyer, or legal agent. We do not provide legal, tax, or medical advice. We do not validate that your release instructions are legally enforceable in any jurisdiction.
You agree not to:
Paid plans, trials, and billing are described on the Services and processed by our payment provider (Paddle). Fees are non-refundable except where required by law or expressly stated in the Services. Cancellation and refund practice for paid plans is set out in our Refund Policy, which is the statement of refund practice for this Section 10. Plan limits (Vault items, trustees, family seats, and similar) apply as shown in your account.
You may close your account as provided in the Services. We may suspend or terminate access for violation of these Terms, risk to the Services or other users, or non-payment. Upon closure, we handle data as described in the Privacy Policy and applicable law.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, THAT RELEASE WILL OCCUR EXACTLY AS YOU INTEND, OR THAT TRUSTEES OR BACKUP CONTACTS WILL ACT AS YOU EXPECT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEMORYSHIELD AND ITS OPERATORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, VAULT CONTENTS, PROFITS, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICES IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) USD $100.
You will defend and indemnify MemoryShield and its operators against claims, damages, and costs arising from your content, your use of the Services, your trustee or backup-contact choices, or your violation of these Terms or law.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules.
We may update these Terms from time to time. We will post the updated Terms on the Services and update the effective date. Where required, we may also notify you by email or in-product notice. Continued use after the effective date of changes constitutes acceptance, except where applicable law requires a different process.
Legal questions: legal@memoryshield.life Website: https://memoryshield.life/